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Amazingly, Ofcom were still receiving some complaints at that point and warned that further action could include a big fine for the company.In a statement, Ofcom pointedly made reference to its ability to issue fines "under the law as it currently stands".

We never received a refund, apology or notification when the problem was finally fixed." I absolutely recognise that we have not provided a good service to some of our customers this year, for which I apologise," Dido Harding, chief executive of Talk Talk said in response to the survey, one of many that year as our review into broadband customer service recounts in more detail.

Bills were being sent out incorrectly and households pursued for cash they didn't owe, in some cases even by independent debt collection companies. It's fair to say that the big job wasn't completed well and Talk Talk's customer database became filled with incomplete or incorrect records.

On the basis of those records Talk Talk wrongly billed many current and former customers but, much worse, the provider proved remarkably slow to admit that it had made mistakes and even slower to offer those affected help or compensation for their losses.

The broadband provider got 28% of the votes as well as many choice comments from Mail readers.

One family told the newspaper that they'd been left without phone or broadband for two months.


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